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Cookie policy

About cookies

A cookie is a small file, typically of letters and numbers, downloaded on to a device (such as a PC) when the user accesses certain websites. They are widely used to make websites work, or run more efficiently, as well as provide information to the website owner.

Our Cookie Policy

Please note that cookies can't harm your computer and the cookies we use do not hold any personally identifiable data, unless you provide your permission. Whilst some cookies are necessary, others allow us to enhance your experience, personalise content and advertisements (across your devices), and provide insights into how the site is being used.

We have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to provide additional products and services. If you'd like to opt out, please go to the Network Advertising Initiative website (please note that by clicking this link, a new window will open and Volkswagen Financial Services is not responsible for the content of external websites).

Cookie settings

For our sites to operate correctly, you need to have cookies enabled. If you decide not to enable cookies, you can still browse the site, but many key features will not be available. Most web browsers have cookies enabled, but if you wish to turn them off please use your browsers Help function.

At any time you can change your web browser settings to reject or delete cookies that have already been saved on your computer. This can be done by using the 'Delete History' options found in the menu-bar within your web browser. However, this will prevent some parts of the website from working correctly on your computer.

For specific information about how cookies are handled on your own PC or Internet-enabled device, or how you control the use of cookies, you will need to consult the user guides or instructions held within your PC device operating instructions.  Alternatively, you can visit the user help instructions held within your specific Internet browser software itself.

Further cookie information

For more information you can visit www.allaboutcookies.org which fully details how they operate. This is a fully independent consumer help website.

List of cookies

We use the following cookies:

  • Necessary: These enable core functionality. Our website cannot function properly without these cookies, and they can only be disabled by changing your browser preferences (please note if disabled our website may not work or show correctly on your device).
  • Analytics:These collect information that is used in aggregate form; they allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example, by making sure users more easily find the information required and to enhance features. This site uses Adobe Experience Cloud. Adobe's privacy policy can be found here: https://www.adobe.com/uk/privacy/experience-cloud.html.
  • Functionality:These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences.
  • Targeting cookies:These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Marketing and personalisation

Third party vendors

We use third party cookies to serve you with advertisements that we believe are relevant to you and your interests. You may see these advertisements on our site and on other sites that you visit on any of your devices where you’ve accepted marketing cookies. Please note that if you disable these, you will still see adverts but they won't be specifically tailored to you and your interests.

The third-party vendors, including Google and Adobe, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website. This allows us to tailor our marketing messages and continue to market our services to those who have shown interest in our service. We are not collecting any identifiable information through the use of Google’s or any other third party marketing service.

To opt out of third-party vendor's use of cookies, you can visit The Network Advertising Initiative opt-out page: https://optout.networkadvertising.org.

Customer Engagement Platform

In addition to these third party vendors, we operate a Customer Engagement Platform (“CEP”) which uses personal and/or cookie data for profiling purposes to help identify you, so that we can show you targeted and personalised marketing content, both on our website, applications, via email (where you have consented to marketing) and in other contexts, such as on other websites or through other marketing channels.

You can find more information about the individual cookies we use and the purposes for which we use them in the list below:

Cookie Name Purpose When are cookies set on visitor's device/PC? Expiry Time of Cookie
ANID Google uses cookies for advertising that we display at various locations on the web. When marketing are cookies accepted. 1 year
SIDCC Record a user's Google Account ID and last sign-in time in digitally signed and encrypted form. When marketing are cookies accepted. Session
SID Used for authentication and to protect against unauthorized access. When marketing are cookies accepted. Session
__Secure-3PAPISID Used for ad personalization, security, and tracking. When marketing are cookies accepted. 1 year
__Secure-APISID Used for ad personalization, security, and tracking. When marketing are cookies accepted. 1 year
__Secure-SSID Used for ad personalization, security, and tracking. When marketing are cookies accepted. 1 year
__Secure-HSID Used for ad personalization, security, and tracking. When marketing are cookies accepted. 1 year
APISID Used for ad personalization, security, and tracking. When marketing are cookies accepted. 1 year
SSID Used for ad personalization, security, and tracking. When marketing are cookies accepted. 1 year
HSID Used for ad personalization, security, and tracking. When marketing are cookies accepted. 1 year
__Secure-3PSID Used for ad personalization, security, and tracking. When marketing are cookies accepted. 1 year
SAPISID Used for ad personalization, security, and tracking. When marketing are cookies accepted. 1 year
DSID Used for ad personalization, security, and tracking. When marketing are cookies accepted. 1 year
CONSENT Settings of the cookie consent. Can come from different products e.g. Google Account YouTube Maps. When marketing are cookies accepted. Session (if no Google Account) 2 years (if a Google Account is linked)
IDE Google also uses cookies for advertisements that it displays at various locations on the web. When marketing are cookies accepted. 1 year
NID The NID cookie contains a unique ID that Google uses to store your preferred settings and other information including your preferred language. When marketing are cookies accepted. 6 weeks
1P_JAR Google advertising cookie used for user tracking and ad targeting purposes. When marketing are cookies accepted. 1 month
ID Used by Google for different Google products and is described here below advertising. When marketing are cookies accepted. Session
OGP OGPC stores whether cookies were accepted for Google products like Maps or Gmail. When marketing are cookies accepted. 30 days
OPT_OUT OPT_OUT stores whether users have agreed to interest-based advertising by Google. When marketing are cookies accepted. 30 days
OTZ OTZ stores the time zone of each user for Google. When marketing are cookies accepted. 30 days
S Google uses so-called ‘session state cookies’ to help improve their services in order to improve their users’ browsing experience. When marketing are cookies accepted. Session
_fbp This cookie identifies browsers for the purposes of providing advertising and site analytics services. When marketing are cookies accepted. 90 Days
c_user The c_user cookie contains the user ID of the currently logged in user. When marketing are cookies accepted. 1 Year
cppo Statistics purpose. When marketing are cookies accepted. 90 Days
datr The purpose of the datr cookie is to identify the web browser being used to connect to Facebook independent of the logged in user. When marketing are cookies accepted. 2 Years
dpr This cookie identifies how content is loaded on the screen (e.g. ratio and dimension of browser window). When marketing are cookies accepted. 7 Days
presence The presence cookie is used to contain the user’s chat state.For example which chat tabs are open. When marketing are cookies accepted. Session
sb This cookie securely identifies the browser. When marketing are cookies accepted. 2 Years
spin Statistics purpose. When marketing are cookies accepted. 1 Day
usida This is a cookie that has been set by facebook to aid with their functionality. When marketing are cookies accepted. Session
wd This cookie stores the browser window dimensions and is used by Facebook to optimise the rendering of the page. When marketing are cookies accepted. 7 Days
xs This cookie stores the session number and if the user has enabled the secure browsing feature. When marketing are cookies accepted. 1 Year